Retail Services Manager

US-WI-Mount Horeb
# of Openings
Retail Services/Sales



In 1908, State Bank of Cross Plains opened our doors with one goal in mind: to make our vision of helping others achieve their dreams a reality. Since we believe that anything is possible with the right people by your side, we aim to be a knowledgeable financial partner who helps the Dane County community and surrounding area accomplish their goals—and then set new ones. With our unique community bank culture, competitive wages and benefits and opportunities for growth, we offer our employees the ability to make a difference for our customers in helping them reach their financial dreams.

The State Bank of Cross Plains is hiring a Retail Services Manager in Mount Horeb, WI!  This position will be responsible for growing State Bank of Cross Plain’s market share through acquiring, building, and retaining retail relationships; along with, coaching retail office staff on adding value to the customer experience for successful service outcomes.  This position will also be responsible for optimum daily operational performance, solidifying a team environment and developing employees to their highest potential. 



  • Bankers are expected to achieve full banking relationships with customers. Therefore, being very familiar with ALL that SBCP has to offer is paramount to success in addition to maintaining expertise of all deposit and consumer loan products and services.
  • Develop, promote and maintain positive relationships with clients, the public, and the community in a manner that will promote the overall marketing and sales efforts of the bank.
  • Develop and maintain a quality loan portfolio with the ability to originate, analyze and close retail loans as necessary.
  • Resolve escalated client problems/issues as needed while providing quality, personalized service to guarantee customer satisfaction.
  • Sustain the sales and service culture to ensure company profitability and growth.
  • Open and close office location following security procedures. On call for after-hours alarm calls including nights and weekends.  
  • Exercise managerial authority concerning staffing, performance, promotions, salary recommendations, and terminations.
  • Prepare monthly reports on results of sales, deposits, loans, etc., for the office.
  • Maintain confidentiality of customer information at all times.
  • Perform all other duties as assigned or requested.


    • Bachelor’s degree in a related field and/or 5-7 years equivalent work experience in a financial services environment.
    • Previous personal banking or lending experience with a strong understanding of financial products/services.
    • Previous supervisory experience involving coaching/motivating others to reach individual or company goals.
    • Results orientated sales ability with success in establishing and building customer relationships.
    • Exceptional interpersonal and communication skills to be able to interact and communicate with a diverse group of clients and employees.
    • Demonstrated problem solving skills with the ability to exercise independent judgment and work with little to no supervision.
    • Ability to represent the organization in a professional, positive manner.



The State Bank of Cross Plains values a diverse workforce and is an Affirmative Action/Equal Opportunity Employer. Minorities, Females, Veterans, and Individuals with Disabilities encouraged to apply.



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