Customer Service Representative II

US-WI-Madison
# of Openings
1
Category
Retail Services/Sales

Overview

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In 1908, State Bank of Cross Plains opened our doors with one goal in mind: to make our vision of helping others achieve their dreams a reality. Since we believe that anything is possible with the right people by your side, we aim to be a knowledgeable financial partner who helps the Dane County community and surrounding area accomplish their goals—and then set new ones. With our unique community bank culture, competitive wages and benefits and opportunities for growth, we offer our employees the ability to make a difference for our customers in helping them reach their financial dreams.

 

Responsibilities

We’re seeking a service-oriented professional to join our Madison office team as a full-time Customer Service Representative (CSR)!   CSR’s provide prompt, efficient, helpful, courteous service to all customers and associates and process all transactions following security/compliance guidelines, ensuring accuracy and confidentiality.   In addition, CSR’s seek opportunities to provide additional products and services to customers wherever possible to build profitable customer relationships.

 

  • Promote and maintain positive relations with all internal and external contacts, customers and potential customers.
  • Process all transactions that come through the CSR area including but not limited to cashing checks, performing withdrawals, making deposits, processing loan payments, etc.
  • Properly balance and maintain a cash drawer daily
  • Keep informed about bank products and services offered
  • Maintain confidentiality of customer information at all times
  • Complete all annual bank security and compliance training
  • Participates in community involvement/bank activities as appropriate
  • Works as part of a team to accomplish branch/dept goals. This includes working additional hours as needed and/or assisting other offices as needed
  • Performs all other duties as assigned

Qualifications

Candidates should have exceptional interpersonal skills, demonstrated problem solving skills, strong organizational skills, general accounting knowledge/math skills, a willingness to participate in community functions, and an ability to represent the organization in a professional, positive manner. Previous banking experience or cash handling experienced preferred.

 

Hours for this position will rotate between opening/closing shifts starting at 7:45am and ending at 5:45pm, Monday – Friday. Additionally, this position will work 8:45am – 12:15pm one to two Saturdays a month. Flexibility in scheduling may be needed on occasion.

 

The State Bank of Cross Plains values a diverse workforce and is an Affirmative Action/Equal Opportunity Employer. Minorities, Females, Veterans, and Individuals with Disabilities encouraged to apply.

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